Contact Us

Questions about an order, a product, or wholesale? Tell us what you’re looking for, we’ll do the rest.

Call us

(888) 223-0420

Email us

support@bluemoonhemp.com

Hours

Monday-Friday, 9 AM-5 PM (EST)

Mailing address

PO Box 590217
Fort Lauderdale, FL 33319

Thank you for your interest in reaching out to us at Blue Moon Hemp. We want every customer to have an excellent experience shopping with us. If you have any questions or need help with an order, our customer service team is here Monday through Friday, 9 AM to 5 PM (EST).

Wholesale, dropshipping, or white label? Email sales@bluemoonhemp.com. Lost or damaged package? Reach info@bluemoonhemp.com.

Send us a message

We usually reply within one business day.

Frequently Asked Questions

General

Why should I choose Blue Moon Hemp?

There are many reasons why Blue Moon Hemp is the best choice for your CBD needs!

  • Our CBD is from a single source vendor in KY. We control the process from seed to sale ensuring you have only the best CBD on the market.
  • All of our formulations are plant based and use Organic, Non-GMO ingredients when possible.
  • We provide 3rd party testing for all of our products and those tests validate that what is on the label is in the bottle.
  • Our customer service is outstanding and we stand behind our product in every regard. If you are not satisfied, we exchange or refund your purchase no questions asked.
  • We have been in business since 2016 and are pioneers in the CBD industry. Many “new” companies are sprouting up and cannot be verified on sourcing and formulations. We have sold over 1,000,000 bottles and have a 5-star rating from thousands of reviews.
How can I find out about promotions?

Our promotions are located on our website, bluemoonhemp.com, Twitter, Facebook, and Instagram with the handle @bluemoonhemp. You can also sign up on our website to receive emails and our newsletter.

Where are you located?

We are located in beautiful sunny South Florida. Our address is:
PO Box 590217
Fort Lauderdale, FL 33319

Do you offer wholesale, dropshipping, or white label services?

Yes, inquire with one of our representatives. Just call 888-223-0420 or email us at sales@bluemoonhemp.com.

Will CBD make me fail a drug test?

Our THC-free CBD products are formulated with non-detectable THC, meaning less than 0.001% THC. CBD itself is not what standard drug tests look for, so our THC-free CBD products are not expected to cause a positive THC result.

However, if you use any product that contains THC, including hemp-derived THC products, it may show up on a drug test. Always check the product label before use if drug testing is a concern.

Shipping

Shipping Policy

At Blue Moon Hemp, we aim to provide fast and reliable shipping for all our customers. Below is an overview of our shipping practices and policies.

Shipping Costs
Shipping rates are based on real-time prices provided by our shipping carriers: UPS, FedEx, and USPS. We offer free shipping on orders over $100.

Shipping Methods
We provide the following shipping options through UPS, FedEx, and USPS:

  • Overnight
  • 2-Day
  • Ground
  • Home Delivery

Delivery Times
Delivery times are determined by the shipping carrier and may vary. We process orders by the next business day to ensure timely shipment.

Shipping Locations
We currently ship to the U.S. and its territories. Some products may be restricted in certain states due to legal regulations. It is the customer’s responsibility to ensure compliance with their local laws. We do not ship to anyone under the age of 21.

Lost, Stolen, or Damaged Packages
In the event of a lost, stolen, or damaged package, please contact us for assistance. We will reship the package unless we have reason to suspect fraud. Replacements and refunds are available by contacting us at info@bluemoonhemp.com or 888-223-0420.

Tracking Information
Tracking information is provided via email and can also be found in your customer portal on the orders page.

Returns and Exchanges
We offer exchanges and refunds, though return shipping costs may apply. For assistance with returns, please contact our customer service team at info@bluemoonhemp.com or 888-223-0420.

When will my order be processed?

Usually, orders placed by 2pm EST ship same day and most orders are shipped within 48 hours unless there is a stock-out. If you wish to utilize expedited shipping, it is available in our drop down menu.

Orders received on Fridays after 2pm EST will ship the following Monday.

Please check your tracking link information to get the most up-to-date information on the delivery status of your order.

What if something is wrong with my order?

If you notice any problems or defects with the product when you receive it, we are happy to exchange or return it for no additional cost. Reach out to support@bluemoonhemp.com for more information on replacements and returns for defective merchandise.

How do I return my order?

To make a return please send an email to support@bluemoonhemp.com.

A customer experience representative will reach out to you within 1 to 2 business days with instructions on how to proceed with the return. Once the return process is complete, a full refund will be made to your original form of payment or in the case of an exchange, a replacement product will be sent to you.

Refunds may take 5 to 7 business days to post to your bank or credit card.

For more information on our Return policy, please click here.

How is the package labeled when it is shipped?

It will have the person/company that the product is addressed to and our address for returning purposes.

Account

How do I create an account?

Creating a Blue Moon Hemp customer account allows you to store billing and shipping information so that you do not have to enter it every time you place an order. Please note that Blue Moon Hemp does not store credit card information for your security. You can also keep track of all purchases made while logged into your account.

How can I recover/change my password?

If you cannot remember your password or need to change your password, simply click on the “forgot password” link. You will need to enter the email address associated with your account and click the submit button. After clicking the submit button, you will be emailed a “reset password” link along with direction as to how to recover or change your password.

How do I update my account information?

You can update your account information by logging into your customer account here.

I am getting emails, but I cannot login?

If you are receiving email notifications from Blue Moon Hemp, you may not necessarily have a bluemoonhemp.com username, yet. You may have simply signed up for promotional emails and/or our newsletter. Please feel free to create an account using this link.

Why is my credit card being denied?

Most often, the address does not match the billing address, causing the system to not accept payment, please verify all information is correct.

On a rare note, your bank may not recognize your purchase and therefore put a block on your card. Simply call your bank and ask them to authorize the charge.

Products

What is the expiration on products?

Our products have a shelf life of 1 year. Please ensure that the bottles are stored at room temperature, away from heat and sunlight.

Where is your hemp sourced from?

From the great state of Oregon, historically one of the leading producers of Industrial Hemp in the U.S.A.

What is in your tincture?

Organic Cold-Pressed Hemp Seed Oil, CBD Crystalline, and Natural Flavors.

How much tincture should I give my dog or cat?

A good guide is 1 dropper per 8-10 lbs per day. That is 8mg per day. For a 20-25 lb pet, double that amount.

What is the suggested serving size for tinctures?

The average human adult requires approximately 20mg per day simply to be in homeostasis or “in balance”. With each bulb squeeze being 1ml, you simply refer to the labeling to determine what the mg/ml ratio is.

EX: 250mg is 8.3mg per ml. So you would want to take 1-2 servings per day. Whether you do AM and PM or a combination is a personal choice.