FaQs. General Information
Frequently Asked Questions
At Blue Moon Hemp we care about our customers and want to assist them in finding answers to questions and to resolve common concerns promptly. Here are some of the most frequently asked questions we receive.
Want to learn more about CBD or have any specific product questions?
Don’t find the answer you are looking for? Just contact us at support@bluemoonhemp.com or call 888 223 0420.
Our business hours are Monday – Friday, 9:00am – 5:00pm EST.
Why should I choose Blue Moon Hemp?
There are many reasons why Blue Moon Hemp is the best choice for your CBD needs!
- Our CBD is from a single source vendor in KY. We control the process from seed to sale ensuring you have only the best CBD on the market.
- All of our formulations are plant based and use Organic, Non-GMO ingredients when possible.
- We provide 3rd party testing for all of our products and those tests validate that what is on the label is in the bottle.
- Our customer service is outstanding and we stand behind our product in every regard. If you are not satisfied, we exchange or refund your purchase no questions asked.
- We have been in business since 2016 and are pioneers in the CBD industry. Many “new” companies are sprouting up and cannot be verified on sourcing and formulations. We have sold over 1,000,000 bottles and have a 5-star rating from thousands of reviews.
How can I find out about promotions?
Our promotions are located on our website, bluemoonhemp.com, Twitter, Facebook, and Instagram with the handle @bluemoonhemp. You can also sign up on our website to receive emails and our newsletter.
What is CBD?
Cannabidiol (CBD) is one of about 80 known phytocannabinoids known to exist within the cannabis plant (can also be found in the hemp plant). These different phytocannabinoids are known to exist in different levels in different cultivars of cannabis. Most of the cannabinoids don’t exist in large enough concentrations to have any effect, but CBD concentrations can be as high as 40% in CBD-rich cultivars of industrial hemp such as ours.
Can I fail a drug test?
NO! There is less than 0.001% or Non-Detectable THC in our product.
It takes 22 nanograms of THC to produce a positive result. It is simply not possible with our product. Use without fear or concern.
Do you offer Wholesale/Dropshipping?
Yes, inquire with one of our representatives. Just call 888-223-0420 or email us at sales@bluemoonhemp.com.
Do you offer white label services?
Yes, inquire with one of our representatives. Just call 888-223-0420 or email us at sales@bluemoonhemp.com.
Do you offer veteran or military discounts?
Yes, we are grateful and recognize our men and women in the service both past and present. A 35% off retail discount is available. At checkout, follow the process to upload a valid military ID and you will be provided with a discount code. For more info, click here.
How is hemp different than marijuana?
Unlike marijuana, hemp contains very low levels (- .3 %) of tetrahydrocannabinol (THC), the compound in marijuana responsible for making a person feel high. We go the extra step of removing all of the THC so it is ND/ Triple 0. That is .0001 or Non-Detectable. CBD in no way gives a person a “high” or feeling of euphoria.
Is CBD Hemp Oil legal?
Yes – Unlike Medical Marijuana you do not require a special permit to buy BMHO. It is produced with product derived from Industrial Hemp grown in strict compliance with Sec. 7606 of the Farm Bill. As an approved vendor, we formulate our products as a dietary supplement and ship to your home anywhere in USA and other approved countries.
What is the shelf life of BMHO- can it be frozen?
Once opened, the shelf life is one year if refrigerated. You can freeze BMHO if you choose. However, all the product you buy from us is fresh, not frozen. In the past, we have tested samples that were frozen for two years – there was negligible difference. We are now expanding our tests for longer periods of cold-storage.
Is CBD from industrial hemp as good as CBD from marijuana?
Yes it is! CBD from industrial hemp is just as powerful as CBD from marijuana. Because our CBD is hemp-derived, it is available in all 50 states and over 45 countries.
Is Blue Moon Hemp Oil made from organically grown and processed hemp?
There is no certification or designation for Organically grown Industrial Hemp; however, the farming methods employed are Eco Friendly and utilize no insecticides or herbicides. All of our product additives are plant based and Organic, Non-GMO when available. Additionally, BMH products are also considered raw, vegan, gluten-free, non-GMO, soy free, nut free, and free of artificial coloring and flavoring.
What is your extraction process?
All of our CBD is produced utilizing a “Super Critical” CO2 extraction process. There are no residual solvents, heavy metals or excess chemicals in our CBD crystalline.
Where can I find lab results?
Independent Lab results for our latest batches can be found at: bluemoonhemp.com/cbd-lab-reports
Where are you located?
We are located in beautiful sunny South Florida. Our address is:
PO Box 590217
Fort Lauderdale, FL 33319
What is the endocannabinoid system (ECS) and how does Cannabidiol (CBD) work?
Endocannabinoids and their receptors are found throughout the body: in the brain, organs, connective tissues, glands, and immune cells. In each tissue, the cannabinoid system performs different tasks, but the goal is always the same: homeostasis, the maintenance of a stable internal environment despite fluctuations in the external environment. Endocannabinoids are naturally occurring substances that activate the same receptor sites as phytocannabinoids from the cannabis plant.
Is Blue Moon Hemp Oil with CBD the same as "Medical Marijuana"?
No – Though the Industrial Hemp (Cannabis Sativa) used to produce BMHO is a relative of Marijuana (Cannabis Indica), it does not contain the psychoactive properties of THC (as Marijuana does).
Where is your hemp sourced from?
From the great state of Oregon, historically one of the leading producer of Industrial Hemp in the U.S.A.
What is the suggested serving size for tinctures?
The average human adult requires approximately 20mg per day simply to be in homeostasis or “in balance”. With each bulb squeeze being 1ml, you simply refer to the labeling to determine what the mg/ml ratio is.
EX: 250mg is 8.3mg per ml. So you would want to take 1-2 servings per day. Whether you do AM and PM or a combination is a personal choice.
How do I know what milligram to start with?
The 20mg per day as a basis for well-being is what is suggested. Depending on your lifestyle and which conditions you are hoping to find relief from, adjusting that mg/ day up or down by 10mg per day will allow you to find your most optimum daily requirement.
What is in your E-Liquids and are they digestible?
Although not formulated to be ingested, our e-Liquids are not harmful if they are taken orally. We utilize an all plant formulation of Organic, Non-GMO Palm Kernel oil and Non-GMO Bio (corn) based Propylene Glycol. The CBD is plant based with no solvents or chemicals and all of our flavorings are FDA food approved.
How much tincture should I give my dog or cat?
A good guide is 1 dropper per 8-10 lbs per day. That is 8mg per day. For a 20-25 lb pet, double that amount.
What is shatter?
Shatter is a concentrated form of CBD that comes in a rock crystal form; it is 99.6% pure CBD.
How much Salve should I use/apply? And, how often?
We recommend starting with a dime size amount and apply to the area of concern. Apply once in the morning and once in the evening. Depending on results, increase the amount and the frequency up or down until the desired effect is achieved.
How do I use shatter?
In order to heat and vape the shatter, you would need an “oil rig” or coil that has the capacity to heat up this crystalized version of CBD. There are also portable vaporizers that are designed specifically for shatter as well.
What is in your tincture?
Organic Cold-Pressed Hemp Seed Oil, CBD Crystalline, and Natural Flavors.
What is the expiration on products?
Our products have a shelf life of 1 year. Please ensure that the bottles are stored at room temperature, away from heat and sunlight.
How many milligrams of CBD are there per dropper?
100mg – 3.3mg
250mg – 8.3mg
500mg – 16.6mg
1000mg – 33.3mg
2000mg – 66.6mg
3000mg – 100mg
What strength do the salves come in?
1 oz – 125mg
2 oz – 250 mg
4 oz – 500mg
What is the VG/PG ratio in the E-Liquids?
60VG / 40PG
When should I vape?
As often and as much as needed based on your personal preferences.
How many draws does an E-Blunt have?
Approx 215
Shipping Policy
At Blue Moon Hemp, we aim to provide fast and reliable shipping for all our customers. Below is an overview of our shipping practices and policies.
Shipping Costs
Shipping rates are based on real-time prices provided by our shipping carriers—UPS, FedEx, and USPS. We offer free shipping on orders over $100.
Shipping Methods
We provide the following shipping options through UPS, FedEx, and USPS:
- Overnight
- 2-Day
- Ground
- Home Delivery
Delivery Times
Delivery times are determined by the shipping carrier and may vary. We process orders by the next business day to ensure timely shipment.
Shipping Locations
We currently ship to the U.S. and its territories. Some products may be restricted in certain states due to legal regulations. It is the customer’s responsibility to ensure compliance with their local laws. We do not ship to anyone under the age of 21.
Lost, Stolen, or Damaged Packages
In the event of a lost, stolen, or damaged package, please contact us for assistance. We will reship the package unless we have reason to suspect fraud. Replacements and refunds are available by contacting us at info@bluemoonhemp.com or 888-223-0420.
Tracking Information
Tracking information is provided via email and can also be found in your customer portal on the orders page.
Returns and Exchanges
We offer exchanges and refunds, though return shipping costs may apply. For assistance with returns, please contact our customer service team at info@bluemoonhemp.com or 888-223-0420
When will my order be processed?
Usually, orders placed by 2pm EST ship same day and most orders are shipped within 48 hours unless there is a stock-out. If you wish to utilize expedited shipping, it is available in our drop down menu.
Orders received on Fridays after 2pm EST will ship the following Monday.
Please check your tracking link information to get the most up-to-date information on the delivery status of your order.
I didn’t receive a confirmation email.
We completely understand our customers’ concern when they don’t receive an email confirmation for their order. If you have already checked your spam folder with no luck please, feel free to reach out to our customer service team at 888 223 0420 and we can confirm your order for you. We can also verify email address accuracy in order to insure future emails are received!
What if something is wrong with my order?
If you notice any problems or defects with the product when you receive it, we are happy to exchange or return it for no additional cost. Reach out to support@bluemoonhemp.com for more information on replacements and returns for defective merchandise.
How is the package labeled when it is shipped?
It will have the person/company that the product is addressed to and our address for returning purposes.
How do I return my order?
To make a return please send an email to support@bluemoonhemp.com.
A customer experience representative will reach out to you within 1 to 2 business days with instructions on how to proceed with the return. Once the return process is complete, a full refund will made to your original form of payment or in the case of an exchange, a replacement product will be se t to you.
Refunds may take 5 to 7 business days to post to your bank or credit card.
For more information on our Return policy, please click here.
Do you ship to other countries?
Unfortunately, we do not ship to countries outside of the United States.
How do I create an account?
Creating a Blue Moon Hemp customer account allows you to store billing and shipping and shipping information so that you do not have to enter it every time you place an order. Please note that Blue Moon Hemp does not store credit card information for your security. You can also keep track of all purchases made while logged into your account. To create an account, simply enter your information here.
How can I recover/change my password?
If you cannot remember your password or need to change your password, simply click on the “forgot password” link. You will need to enter the email address associated with your account and click the submit button. After clicking the submit button, you will be emailed a “reset password” link along with direction as to how to recover or change your password.
How do I update my account information?
You can update your account information by logging into your customer account here.
I am getting emails, but I cannot login?
If you are receiving email notifications from Blue Moon Hemp, you may not necessarily have a bluemoonhemp.com username, yet. You may have simply signed up for promotional emails and/or our newsletter. Please feel free to create an account using this link.
Why is my credit card being denied?
Most often, the address does not match the billing address, causing the system to not accept payment, please verify all information is correct.
On a rare note, your bank may not recognize your purchase and therefore put a block on your card. Simply call your bank and ask them to authorize the charge.
How do I unsubscribe to your email newsletter?
To be removed from our email list, simply click on the “Unsubscribe” link found at the bottom of the email received.
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